ColdPod Medical FAQ & Booking Guide

Submit your collection and delivery addresses, parcel details, packaging needs and preferred dates and times. Our team replies with a tailored quote and confirms availability and delivery arrangements. See how medical courier pricing works.

Local ColdPod quote requests cover Johannesburg, Sandton, Roodepoort, the West Rand, East Rand including Alberton, Midrand, Centurion and Pretoria. Submit your exact collection and delivery addresses and preferred dates and times. We review the full route and confirm availability and delivery timing with your tailored quote. Related: Read about local medical routes.

Request Go Girl packaging or use your own insulated cooler box. If using your own packaging, ensure the box and cooling materials are suitable for the product’s temperature requirements. Share any special handling and receiving instructions when requesting your quote. Read the packaging guide.

Provide full collection and delivery addresses, the product category, product dimensions, estimated packed weight, preferred date and the temperature and handling instructions specified for that product. Mention any monitoring, receiving appointment or handover requirements. Keep patient names, diagnoses, prescriptions and clinical records out of the general quote form.

Chargeable weight is the greater of packed actual weight and volumetric weight (outer length × width × height in centimetres ÷ 5,000), rounded up. Include packaging and coolant. Provide the measurements if known; we confirm them during review. Parcels above 30 kg chargeable per parcel need a separate suitable arrangement.

Submit a quote request and keep your reference. Our team reviews the details and replies with a tailored quote. Once you accept, we confirm the collection arrangements and payment instructions with you. Related: Use the medical handover guide.

Submitting a quote request saves your reference. Our team replies with a tailored quote. Collection is arranged after you accept the quote and we confirm the delivery details.

For an individual booking, our team confirms availability and the accepted shipment arrangements, then provides payment instructions. Payment is required before collection. Any recurring account or billing arrangement must be agreed separately.

State what temperature evidence the sender and receiver need before booking. Logger availability, return arrangements, receiving documentation and any extra charge require confirmation. A temperature-certificate selection should not be assumed to include every type of logger or report. Read about monitoring enquiries.

No. The chain-store/DC or booked-receiving extra applies where that service is required. An ordinary hospital reception or pharmacy counter does not automatically attract it. Share appointment and access requirements so the team can assess the correct charge.

Yes, you can enquire about a service plan. Provide the required days, expected parcel volumes, complete destination list and receiving hours. Availability, account terms and pricing are confirmed individually. See hospital and clinic account enquiries.

Each request is assessed for the particular product, packaging, route, handling and receiving requirements. An quote request does not establish acceptance of medication, specimens or any other specialist product. Contact Go Girl if the requirements do not fit the online form.