E-commerce Returns Courier Johannesburg
Go Girl Couriers helps Johannesburg online stores arrange the collection and delivery of packed customer return parcels. Send a return from the customer’s address to your store, warehouse or agreed receiving point using a suitable standard courier service.
Get a standard courier quoteSpeak to Go GirlCourier collection for approved customer returns
Once your store has authorised a return, provide the customer’s collection address and the correct receiving address. The parcel should be packed and ready before collection is arranged. The store manages its return policy, inspection, exchange and refund decisions.
Our return collection support complements e-commerce order deliveries. It covers the parcel movement back to the agreed destination, with the available route and service confirmed when booked.
What we need to arrange the collection
- Customer name, phone number and full collection address.
- Store or warehouse delivery address and receiving contact.
- Return authorisation or order reference.
- Number of parcels and the packed weight and dimensions of each.
- A description of the contents and any handling requirements.
- The preferred collection date and access or receiving instructions.
Prepare the return parcel
Ask the customer to use suitable protective packaging. Remove or cover the original shipping label and follow the new booking’s label instructions. Keep loose parts and accessories protected inside the box. Our packaging guide provides a practical checklist.
Measure the finished return parcel rather than reusing the original order measurements if the packaging has changed. Bulky packaging can affect chargeable courier weight.
Book and follow the return
Use the standard courier portal for an available service, or contact Go Girl with your collection requirements. Share the booking reference with the customer and receiving team. Follow our booking and tracking guide to check shipment progress and delivery information.
If you have regular collections or several return addresses, send the full list so we can quote the required arrangement. A courier collection does not confirm that a return qualifies for a refund.
Temperature-sensitive or medical returns need a ColdPod enquiry before acceptance. Include the product and temperature requirements in your quote request.